Ana Nicolaua

Director, Support Account Management ServiceNow

Ana Nicolaua is a passionate leader in the complex world of IT. Following a steep career path from Quality Assurance engineer to leading an organisation of 40 Support Account Managers, she is constantly challenging the status quo and helping people break their glass ceilings.

With 17 years of experience in e-commerce, Technical Support and Account Management Services, Ana navigated many challenges and discovered many branches of a business and the corporate world.

Personally she loves spending time with her daughter and discover the world through her eyes. Loves to travel, a good book, a good movie, a long hike and a good laugh.

Presentation : Breaking barriers, leading with courage and empathy

In today’s fast-paced IT world, breaking barriers requires more than just technical skills—it demands courage, adaptability, and empathy. In this inspiring 45-minute session, Ana Nicolaua, Director of Support Account Management in a global IT company, shares her journey of leadership and growth. 

Through real-world experiences and practical insights, Ana will explore: 

How to empower teams while staying relevant and informed. 

Challenging the status quo with a balance of courage and empathy. 

Navigating the ever-changing IT landscape with agility and resilience. 

Join this session to learn how to lead with impact by combining strategic vision with emotional intelligence, and discover the keys to thriving in dynamic IT environments